Who runs the EDgun UK site? What is its relation with other EDgun sites and the manufacturer?
EDgun UK is part of Wolfiek Group. It stems out from Edgun.shop and Edgunleshiy.shop (both Wolfiek sites) and it’s the product of our experience dealing with the UK´: all these years UK customers have been purchasing their EDgun related items at the “generic” sites from Wolfiek Group. As Wolfiek Group holds the official representation of EDgun in the UK, and to improve our service for our customers over there, we are now launching a dedicated site just for the UK.
Does this mean there is a UK based team?
Not necessarily. At first, and at the moment, this means that there is a site focused on the UK, which tailors the service, promotions, etc.. to this specific market. It is planned to have a Wolfiek team based in the UK in the future, to provide service directly over there. For now, there is a dedicated section of Wolfiek Group that works for the UK site specifically.
If at the moment there is no UK based team, how will my EDgun experience change?
The EDgun UK site will work with a dedicated service, which means there will be more time allotted to answering each of our customer’s and potential customer’s questions, and time dedicated to solve any issue should they arrive. There will be a direct impact in service. Also, this means that promotions and pricing will be specifically designed for the UK market, instead of working from the generic European EDgun sites (the ones run by Wolfiek Group).
Will I still be able to use the other Wolfiek Group EDgun sites?
We will completely migrate our EDgun UK activities to the EDgun UK site. So any UK customer or potential customer interested in EDgun will have to place their order through this site. The other Wolfiek Group EDgun sites will redirected you here.
What will happen to my loyalty points and my account in the other Wolfiek Group EDgun sites?
We will transfer your loyalty points and other relevant info from your account to the EDgun UK site. If you have points in both sites, we will unify them – improving your points standing in one
One final note from our EDgun UK team
As a part of Wolfiek Group, and having worked with the EDgun.shop and EDgunleshiy.shop sites for a long time, we have taken all our experience to make a dedicated shop for you, our dear UK customers. However, we are always open to suggestions and ideas, so if there’s anything you think would be helpful or a good idea to feature on this site, by all means write to us. Your feedback is always very valuable to us.