Warranty Policy

At EDgun UK Airguns Shop, we provide only brand-new, genuine products covered by the manufacturer’s warranty. This warranty applies when the product is used under normal conditions and begins on the date shown on your purchase invoice. Buying from any Wolfiek Group store ensures you benefit from the official manufacturer’s coverage. During the warranty period, our products are protected against defects in materials or manufacturing faults.

Warranty Duration

All new products sold in our stores include a 1-year warranty, starting from the purchase date on your invoice.

How to Claim the Warranty

If you experience an issue with a Wolfiek Group product, please contact our customer service via:

WhatsApp: +34 666 712 245
Contact form submission

Please provide the following information:

Your purchase invoice number
Photos of the product (a video may be requested to show the issue)

Once received, we will start the warranty process and keep you updated. If more details are needed, our team will contact you directly.

Warranty Coverage

The warranty covers defects caused by manufacturing or component faults.

Depending on the situation, Wolfiek Group may resolve a warranty claim by:

Repair
Replacement
Refund

The warranty is void if:

The rifle has been incorrectly disassembled or reassembled
Non-recommended lubricants have been used
Non-original parts have been installed
There is evidence of misuse or mishandling
The product has not been used according to its intended purpose or instructions

What the Warranty Does Not Cover

The warranty does not cover:

O-rings, bolts, seals, springs, cylinder heads
Damage caused by user negligence
Damage during transport or shipping
Damage from improper maintenance or misuse
Parts that wear out normally
Damage from using the product on unintended objects or surfaces
Any related additional expenses

Warranty does not apply to modifications or misuse by third parties. Shipping or transport costs are not covered.

At Wolfiek Group, we aim for your complete satisfaction with every purchase.

If you have questions, contact us via WhatsApp at +34 666 712 245 or submit a request through our contact form.

Thank you.